Email the parts team
The quickest way to reach us is by email at parts@foodservparts.co.za. Send the equipment type, model number if available, a clear photo of the part, and the fault you are seeing. That helps us check the match faster and avoid the wrong order.
We work from Midrand and support commercial kitchens, caterers, guest lodges, canteens and food outlets across South Africa. If you are dealing with a failed oven element, a fryer thermostat that will not hold temperature, or a dishwasher switch issue, we will point you in the right direction.
What to include in your message
Good detail saves time, especially when a unit has been installed for years or the data plate is hard to read. If you can, include the following:
- Equipment type and model number
- Part name, photo or old sample
- Serial number and any size measurements in mm
- Your delivery town and suburb
- Whether you need supply only or fitting as well
If you are unsure, send what you have and we will work through it with you. A quick photo from your phone is often enough to start.
Areas we serve from Midrand
We dispatch nationally from our Midrand base and support customers in Johannesburg, Pretoria, Durban, Cape Town and Bloemfontein, as well as surrounding areas and smaller towns on request. We also assist coastal sites where salt air can shorten part life and inland kitchens that see heavy daily use.
For busy operations, we try to keep turnaround tight. Many enquiries are answered within a few hours during business hours, and stocked items can often leave the warehouse the same day if the order is confirmed early. Please allow a little extra time for remote areas or courier delays during load-shedding and peak trading periods.
Help with matching and fitting
Our team handles part identification, compatibility checks and fitting support for a range of commercial kitchen equipment. That includes:
- Elements and thermostats
- Gaskets and seals
- Burners and ignition parts
- Switches and switch panels
- Dishwasher parts and fittings
If a part has already failed twice, we can also check whether the issue sits with the part itself, the wiring, or a heat or moisture problem around the unit. That kind of follow-up matters in kitchens where downtime costs money fast.
Onsite support and post-fit checks
Where needed, we arrange onsite parts support, element fitting, thermostat fitting, gasket fitting, burner fitting and dishwasher part fitting. We also offer post-fit testing so the unit can be checked under working conditions before it goes back into service.
For clients in high-use kitchens, this is useful after power interruptions, water ingress, or repeated overheating. It is better to test once than chase the same fault again next week.
FoodServ Parts Store contact details
Email: parts@foodservparts.co.za
Base: Midrand, Gauteng
We do not use forms for contact on this page, and we do not publish phone numbers here. If you want a clear answer, send the model details, the part photo and your location, then we will come back to you with the next step. Simple, quick and it usually saves a back-and-forth or two.