1. Who is responsible for your information
FoodServ Parts Store is an online spare-parts business operated by Astros Marketing (Pty) Ltd, with dispatch handled from Midrand. For the purposes of this policy, we act as the responsible party for personal information submitted through our website, email communications, order forms and support channels.
If you contact our team for part identification, compatibility checks or fitting support, we may record the details you provide so that we can respond accurately and keep a proper service record.
2. Information we collect from customers and visitors
We collect only the information needed to process orders, answer queries and provide after-sales support. This may include your name, contact number, email address, delivery address, company details, VAT number, and the equipment information you share with us.
- Order and invoice details
- Delivery instructions and collection notes
- Technical photographs or model information you send for part matching
- Service history and communication records
- Website usage data such as basic traffic and device information
3. Why we use personal information
We use your information to supply the correct spare part, arrange dispatch, provide fitting support and handle queries after the sale. In some cases we also use information for payment processing, fraud prevention, stock control and account administration.
Where you request onsite parts support, thermostat fitting, gasket fitting or post-fit testing, the relevant contact and site details are used to coordinate the visit. We do not sell personal information and we do not use it for purposes unrelated to our business without a lawful basis.
4. When we may share information
We may share limited personal information with trusted third parties where that is necessary to complete your order or meet a legal obligation. This can include couriers, payment service providers, accounting services and technical support partners. They may only use the information for the service they provide to us.
- Delivery and collection handling
- Payment verification and reconciliation
- Legal, tax and compliance requirements
- Internal record keeping and dispute resolution
Where possible, we share the minimum information needed. We require appropriate confidentiality and security measures from service providers, and we review access on a need-to-know basis.
5. Storage, security and retention
We store personal information using reasonable technical and organisational safeguards to reduce the risk of loss, unauthorised access or misuse. These safeguards may include access controls, secure passwords, restricted user permissions and secure back-up practices.
We retain records for as long as needed to complete the transaction, provide support, meet tax and accounting obligations, or resolve a dispute. Once information is no longer required, we take steps to delete or de-identify it in a lawful manner.
6. Your rights under POPIA
You may request access to the personal information we hold about you, ask us to correct inaccurate information, object to certain processing, or request deletion where we are no longer required to keep it. In some cases we may need to keep records for legal or operational reasons, even after a deletion request.
To exercise your rights, contact our support team at parts@foodservparts.co.za. We may ask you to verify your identity before responding. If you believe your information has been handled unfairly, you may also contact the Information Regulator.
7. Cookies, contact channels and policy updates
Our website may use basic cookies or similar tools to support site functionality, remember preferences and understand general traffic patterns. You can adjust your browser settings to limit cookies, but some features may not work properly if they are disabled.
We may update this privacy policy from time to time to reflect legal, technical or business changes. The latest version will apply from the date it is published on our website. Continued use of our services after an update means you accept the revised terms.