Riaan Pretorius keeps the business moving
Riaan Pretorius is the Managing Director and the person who set FoodServ Parts Store up in 2016. He keeps the focus on the practical side of the job, making sure the right parts are supplied for ovens, fryers and dishwashers, with less guesswork and fewer wasted call outs.
He has a hands on approach to customer issues and understands how costly downtime is for a restaurant, hotel kitchen or canteen. If a client in Johannesburg, Pretoria or further afield is stuck on a failed element or a thermostat that will not hold temperature, Riaan makes sure the team works to a clear plan.
- Sets the service standard for the business
- Oversees national orders and support
- Keeps the Midrand base focused on fast turnaround
Ayesha Jacobs manages orders and coordination
Ayesha Jacobs is the Operations Manager and the person who keeps the moving parts in order. She coordinates stock flow, team schedules and order progress so that parts are checked, packed and dispatched without unnecessary delay.
Her work matters most when a kitchen is under pressure and needs a quick answer on compatibility or delivery timing. She keeps communication clear with trade clients and helps avoid the kind of mix ups that cost a site time and money. That sort of follow through makes a real difference, especially when load shedding and peak service hours hit at the same time.
- Coordinates order handling from enquiry to dispatch
- Supports stock control and warehouse planning
- Keeps customer updates clear and practical
Sibusiso Dlamini checks part compatibility
Sibusiso Dlamini is the Technical Parts Lead and the person who helps match the right component to the right machine. He works through specifications, worn samples and equipment details to confirm compatibility before a part goes out.
Whether it is a dishwasher switch, an oven thermostat or a fryer burner, Sibusiso looks at the details that matter, such as dimensions, terminals, wattage and fit. His experience helps reduce returns and unnecessary site visits. He is careful with advice and does not rush a call when a small difference could mean the part will not seat properly.
- Part identification and compatibility checks
- Technical support for ovens, fryers and dishwashers
- Helps with replacement planning before dispatch
Megan Naidoo handles customer support
Megan Naidoo is the Customer Support Manager and often the first person clients speak to when a part fails. She listens, asks the right questions and helps narrow down the issue so the team can move quickly on the correct replacement.
Her support is practical and steady. She understands that a kitchen team may be dealing with service pressure, spoiled prep or a machine that stopped mid shift, so she keeps the conversation focused on what is needed next. Her follow up helps clients know where their order stands and what to expect next, which saves a lot of back and forth.
- Answers product and order queries
- Guides clients through part identification
- Provides clear progress updates
Pieter van Wyk runs the warehouse and dispatch
Pieter van Wyk is the Warehouse and Dispatch Supervisor and the person who makes sure the right box leaves the right shelf. He checks packed orders, manages dispatch timing and keeps the storage area organised so daily movement stays efficient.
His role is especially important for national online supply, where a wrong label or missed item can delay a repair by a day or more. Pieter keeps things tight, from receiving to loading out, and he knows how much clients in Durban, Cape Town, Bloemfontein and smaller towns rely on dependable shipping. The work is simple to describe but not easy to do well, so his attention matters.
- Checks packaging and order accuracy
- Oversees outgoing parcels from Midrand
- Keeps dispatch moving for national delivery
Lerato Khumalo supports fitting on site
Lerato Khumalo is the Field Fitting Coordinator and the link between the parts store and practical installation work. When a client needs help with a gasket, element, thermostat, burner or switch panel repair, she helps coordinate the fitting side so the job is completed properly.
She also helps with post fit testing, which matters when a kitchen cannot afford another breakdown an hour after repair. Lerato understands the pressure of working in busy food service sites, especially where coastal humidity, grease build up or older equipment can make repeat failures more likely. Her role keeps the support side grounded in real site conditions.
- Coordinates onsite parts support
- Assists with element, thermostat and gasket fitting
- Supports post fit testing after repairs